2022
About
A proprietary Galaxy Vets pet parent app that allows for synchronous and asynchronous, text-based communications between a pet parent and veterinary team about a pet's needs any time they need it.
Project Overview
Product: Veterinary communication platform
Platform: Mobile app & Web platform
Role: UI/UX & Visual Designer
Timeline: 2022-23
Scope of work
UX/UI design across key communication flows and app screens
Development of user flows, wireframes and interface structures
Contribution to visual design and interface consistency
Iteration and refinement based on product requirements
Design Approach
Contributing to clear and intuitive communication flows
Supporting consistency across screens and interactions
Designing interfaces with focus on clarity, readability and ease of use
Assisting in motion design and micro-interactions for the product
Contributing to visual and marketing assets to support product communication
Challenge
Communication between pet owners and veterinary clinics is often fragmented and overloaded. Most interactions rely on phone calls and reception staff, creating bottlenecks, delays and limited access to timely care.
This results in inefficient workflows for clinics and a lack of transparency and responsiveness for pet owners.
Approach
The product shifts communication from synchronous, reception-based interactions to a structured digital experience.
It enables ongoing, asynchronous communication between pet owners and veterinary teams, improving accessibility while reducing operational load.
The experience is designed to support clarity, responsiveness and continuity of care.
Design Principles
Reducing dependency on synchronous communication;
Structuring communication into clear and manageable flows;
Improving accessibility to veterinary support;
Supporting continuity and transparency in communication;
Designing for clarity and ease of use in time-sensitive situations.
Chats
Client Base Library
Case Description
